Wednesday, January 05, 2005
I'm back! (for today)...
internet is fixed finally. cable is back on, although i lost my extra channels. they were accidentally turned on when i first moved in, but the guy caught it and cut them off. damn. but it's better than the nothing i had this past week.
with the exception of the very charismatic man who fixed my cable and the nice man who dealt with the complaint on new year's eve and didn't even sound bitter, the entire company is composed of frustrating idiots. i get a call to confirm the appointment, during the time in which i was supposed to have the appointment. i pick up the call just as they hang up. so i call the number back and get a recording that i have to call the main line. through trial and error i find the extension for checking on your appointment, which isn't on any of the prerecorded menus. it says that it's to confirm your appointment, but not in a way where it lets the guy know that you're home and he can fix it. so then i have to hold for customer service. i get somebody and tell her the situation. she says that the appointment wasn't cancelled, so he would probably call back. then she explains to me several times that he wasn't late until 2 hours from now. every time i said that i knew that. the message said he would call back in 20 minutes and it was an hour later. i just needed to make sure he hadn't crossed me off the last and screwed me over for another week. so she explains again. sheesh. i know lady.
but he called me soon thereafter. and he came 30 minutes after that. so i'm ok. happily checking emails and blogs again. not exactly packing for the wedding, but i'll get to that. so i'll be gone again tomorrow. sorry, but it's the sad truth.
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The official stuff...
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