Saturday, February 26, 2005
Here's the deal...
ok, i'm pretty positive the calling center i just dealt with is in india or another middle eastern country somewhere. the guy did pretty well at understanding me, and i did a fairly decent job at understanding him. but i think he was taught that we americans like to hear "ok, well here's the deal with that" whenever we ask a question. i think they need to remove that suggestion from their training classes. because somebody says that to me and i hear "ok, well sorry but you're about to get screwed over. i'm not cutting any deals with you." here's the deal spells bad news to me. like at the doctor's. if they tell you "ok, well here's the deal..." you know that the rest of the sentence is going to be something like "you have irreparable brain damage, but on the upside your hands will never fail to entertain you and stimulate your drool response." it's just not good. oh, and they also need to learn how to pitch BETTER deals that give you SAVINGS rather than something that costs $30 more. the people who go for those deals just went to the doctor and heard "well here's the deal." so anyway... that's just my little tip for the day for those call center people in the middle east. because by the end of the call i wanted to scream and cut him off every time he said "ok, well here's the deal with that." but i do applaud their increasingly fluent language skills. a few years ago when i called customer support numbers i would sit there near tears because we were both frustrated with each other and not knowing the same language. and i'm pretty good at deciphering broken english or thick accents. so god help the other people who call who are used to english only.
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